1. Eligibility for Return or Exchange

• Time Frame: You can return or exchange your items within 30 days from the date of delivery.
  
  
• Condition of Items: Items must be in their original condition, unworn, unwashed, and with all tags still attached.
  
  
• Exclusions: Customized, clearance, or sale items are not eligible for return or exchange unless they are faulty.
  
  

2. How to Return or Exchange an Item

To initiate a return or exchange, please follow these simple steps:

1. Contact Us: Reach out to our customer service team at support@zenooapparel.com within 30 days of receiving your order. Please provide your order number and details about the item you wish to return or exchange.
   
   
2. Return Authorization: Once we’ve reviewed your request, we will provide you with a Return Authorization (RA) number and instructions on how to return your item(s).
   
   
3. Pack the Item: Securely package the item in its original packaging if possible. Include the RA number and your proof of purchase.
   
   
4. Shipping the Return: Send the item(s) back to us using a reliable shipping service. Please note that you are responsible for the return shipping costs unless the item is defective or incorrect.
   
   

3. Refunds

• Once your returned item has been received and inspected, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.
  
  
• Please note that the original shipping fees are non-refundable unless the item was faulty or an error occurred on our part.
  
  

4. Exchanges

• If you wish to exchange an item for a different size or color, please contact us within the 30-day return window to ensure availability.
  
  
• We will guide you through the exchange process and ensure your new item is shipped to you as quickly as possible.
  
  

5. Defective or Incorrect Items

• If you receive a defective or incorrect item, please contact us immediately. We will provide a full refund or send a replacement at no additional cost.
  
  
• In the case of defective or incorrect items, return shipping fees will be covered by Zenoo Apparel.
  
  

6. Non-Returnable Items

The following items cannot be returned or exchanged:

• Custom or personalized items
  
  
• Items marked as final sale or clearance
  
  

7. Customer Support

If you have any questions or need assistance with a return or exchange, our customer support team is here to help. Contact us at:

Zenoo Apparel
[Company Address]
Email: support@zenooapparel.com