1. Processing Time

• All orders are processed within 1-2 business days from the time of purchase. Orders placed on weekends or holidays will be processed the following business day.
  
  
• You will receive an email notification with tracking information once your order has been shipped.
  
  

2. Shipping Methods and Delivery Times

We offer reliable shipping options to ensure your order reaches you in a timely manner:

• Standard Shipping: Delivery within 7 to 15 business days.
  
  
• Expedited Shipping: Delivery within 5-7 business days (for an additional fee).
  
  
• Next Day Shipping: Available on request for urgent orders (subject to availability and location).
  
  

Delivery times may vary depending on your location. Please note that these are estimated times and we cannot guarantee delivery dates due to factors like weather, carrier delays, or high demand during busy periods.

3. Shipping Costs

Shipping costs depend on the size of your order and the delivery method you choose. You can view the shipping cost before confirming your order during the checkout process.

For international orders, shipping costs will be calculated at checkout.

4. International Shipping

Zenoo Apparel currently offers shipping in Poland.

Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer. We recommend checking with your local customs office for more details on potential fees before placing an order.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment online through our carrier’s website.

If you have trouble tracking your order or need further assistance, please feel free to contact our customer support team.

6. Delivery Issues

• If your order is delayed or if there’s an issue with your delivery, please contact us as soon as possible. We will work with the carrier to resolve any delivery issues.
  
  
• If an order is lost or damaged in transit, we will investigate the issue and offer a resolution, including a replacement or refund, if necessary.
  
  

7. Address Accuracy

To avoid delays or errors in delivery, please ensure that the shipping address you provide at checkout is accurate and complete. Zenoo Apparel is not responsible for any delays or issues caused by incorrect or incomplete shipping information.

8. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
  
  
• We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.
  
  

9. Customer Support

If you have any questions or concerns about your shipping options, order status, or delivery, our customer support team is available to assist you:

Zenoo Apparel
[Company Address]
Email: [Your Email Address]
Phone: [Your Contact Number]